When I ate lunch at Yoshinoya Megamall last 15 July 2005, I discovered, to my dismay, a short strand of hair in my chicken teriyaki rice bowl. Upon informing the manager, Ms. Cecilia Manese, of the incident, she hurriedly apologized and offered me two choices. The choice of replacement was not a surprise. However, the offer of a refund was. Usually, that is not given as an option in other food outlets.
I appreciated the second choice so much I opted to take the first choice–the replacement. Why? My freedom to choose was respected, therefore, such establishments should be supported. Plus, the manager herself delivered my food and apologized profusely again. Nice touch.
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