SM Supermarket Cubao Charges More Than Receipt (Ire)
On 11 January 2012, I had to talk to the In Charge of cashiers, Ms. Ethel, because for the Php 0.13 cents part of my receipt, the cashier asked if I had a twenty-five cent coin, which, as everybody knows, is the most readily available coin in the market. However, I handed her a ten-cent coin instead, which flummoxed her for a moment.
I recounted to Ms. Ethel that I had already spoken to Supervisor Ms. Theresa Pereyra last 09 January 2012 regarding a similar incident wherein I was being asked for fifty cents for forty-three cents. Ms. Pereyra had already informed me that the SOP for such situations is for the company to bear the extra cost.
Philippine Prudential Life Insurance Company SM Megamall Poor Service (Ire)
I went to the Philippine Prudential Life Insurance Company at SM Megamall to pay on behalf of my mother, who’’s currently abroad and can’t pay for her premiums herself. By the end of the transaction, I had to request to talk to Supervisor Irene, and related four incidents that reflected poor service:
Absence of Receptionist There are two offices on the 5th floor of Building A of SM Megamall that have the PPLIC or Philippine Prudential Life Insurance Company signage, yet both had no receptionist present to entertain clients when I dropped by on 27 December 2011.
Mr. Quickie SM Cubao Lends Me Tsinelas (Eye)
While attending a class on 25 December 2011 at Fitness First SM Megamall after an almost two-week absence, I registered the squelch of flapping rubber shoes. When I checked the bottom of both shoes, I was dismayed to discover that the soles were coming off.
Although I obviously needed a new pair, the thought of spending thousands after the holidays was just too daunting, so I went to Mr. Quickie at SM Cubao.
I showed one of the damaged shoes to the Mr. Quickie staff member and asked if it can still be fixed, since it’s already the second or third time that the sole has needed gluing.
French Baker Cashier with the Stinky Eye (Ire)
I passed by French Baker in SM Cubao to buy my regular English Muffins, which cost Php 76. I gave the cashier Php 500 and the cashier asked if I had smaller bills. Since my remaining cash will not be enough to cover the Php 76 cost, I said, “Wala po.”
The cashier gave me the stinky eye for not having the necessary amount and requested for Php 5. She made faces as she finished ringing up my purchase.
KFC P. Tuazon Delivers Forgotten Rice (Eye)
My sister dropped by and brought KFC chicken for dinner on 27 October 2011. To her dismay, she discovered that her takeout did not include one order of rice.
I suggested we call the 887.8888 delivery number to find out if the rice could be delivered. The call agent gave us the KFC P. Tuazon branch number where my sister made her purchase. After several calls that were automatically transferred to a fax tone, someone finally picked it up.