After suffering through a baleful head to toe look-over from a suspicious cashier, attempts to get me to tell persons who aren’t in authority (which will be a total waste of time since a security guard nor the customer service personnel can correct the situation) about why I requested for a supervisor, I finally got to speak with Cris, a SM Cubao Supermarket supervisor last 10 October 2011.

I recounted how my attention was caught by the laughter and sarcastic comment of the bagger attending to my purchases, “Ang galing ni ma’am.”

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Courtesy of Animetric’s World

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Courtesy of Access Hollywood

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There’s a lot of anxiety attached to returning merchandise, not knowing if it will be really replaced. I had a cd-r king Paper Shredder and DVD player that needed replacing, and I wasn’t sure of the outcome when I went to the cd-r king SM Cubao on 26 August 2011.

Return and Exchange Within Seven Days Thankfully, Asst. Manager Weng accommodated me when I requested for her. She perused the “receipt” and made sure it was within the seven-day period from date of purchase, which is the time allotment for product replacement.

Return and Exchange With Any cd-r king Branch Furthermore, I was surprised to learn that I could have had the items replaced with any cd-r king branch. Therefore, hypothetically, even if I had bought the items in Alabang, I could still have returned them in Cubao.

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