SkyCable Legal Demand Letter Response (Ire)
Dear Mr. Gonzalez and associates:
Greetings.
This is with regards to your two demand letters that I have received this June 2007. I wish to point out that they were totally unnecessary if the SkyCable Billing department was not remiss in its duties.
I could not pay my bill because I did NOT receive any billing statement from SkyCable ever since my disconnection on 08 March 2007.
Furthermore, if the billing department had informed you that my balance of Php 520.12, and not Php 650.15 as you erroneously reported, has already been paid on 12 June 2007, then there was totally no need for you to send a second demand letter dated 21 June 2007.
I have already requested SkyCable through its Customer Service on both occasions, namely 12 and 26 June 2007 to inform you of my liability free status.
You may confirm with SkyCable regarding my account (No. 502244523).
I believe that an apology would not be remiss in this situation wherein I have been harassed by your firm with its offensive demand letters, and I have wasted time in settling this unfortunate matter.
I hope this situation will be corrected immediately and I will not be furthermore disturbed.
Sincerely,
Lorna Lopez
Email Addresses This letter was sent via electronic mail to addresses activelg@tr-isys.com.ph (L.S. Gonzalez & Associates Law Offices) and callcenter@skycable.com (SkyCable Customer Service).
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