Powerbooks Glorietta Queer Eye Book Poor Binding (Ire)
The Result I made the effort to go to Powerbooks Glorietta to buy this book so that I could have it signed. Afterwards, I braved the rains to have my book replaced.
And what do I get? A 20% “credit coupon” that’s not really real in the sense that I have to put out even more money before I can get anything.
Did I accept it? Of course not. I insisted that they convert it to cash, which equals to Php 107.80.
The Ideal Solution In keeping with its own policy, what would have been ideal is that Powerbooks had replaced the book. Since that was not possible, for I had bought the last of the remaining copies, then a book of equal or lesser value of my choice be allowed. If the book of my choosing is of higher value, then I pay for the difference in value.
This could have been done in recognition of the fact that I had been sold a defective book. And aside from that replacement book, I get to keep the autographed book in recognition of its real and sentimental value. Too much, you might think. But these are extraordinary circumstances that warrant an out of the box solution. And a discount coupon disguised as a “credit coupon” is definitely not it.
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Iba na ang value ng book kasi may autograph na. Kaya kailangan bigyan ka nila ng bago. Pero syempre sa iyo pa din ang signed.
Thank You
tsk-tsk…
nice one
Great work.
Thanx
Great work.
go buy some paper glue and fix it yourself
AND, one year later, I finally get a copy of the orange book, seeing as they couldn’t find it somewhere in their bowels to reprint or import the books, the binding is the same…which peeled off like your picture here…last copy on the shelf, too! so even if i make a peep out of the situation…I won’t get the help I deserve as a consumer, boooh to power books!
“Since that was not possible, for I had bought the last of the remaining copies, then a book of equal or lesser value of my choice be allowed. If the book of my choosing is of higher value, then I pay for the difference in value.”
No. It’s the publisher’s fault, not PowerBooks’: their only mistake was in quality control perhaps, but the ultimate blame should fall upon the people who did the actual binding.
Since there are no more copies, the ideal solution is for Powerbooks to complain to the publisher, get replacement copies of the books, and give those replacement copies to you. That’s the offer they should make, not give you copies of a DIFFERENT book apart from KEEPING your own defective copy, because then you would already getting something for nothing. You should really get a replacement of the same book.
(that’s “already BE getting”.. typo)
ah it’s a boooh on power books for they should have at least called the publisher’s attention since i am not the first one anyhow to have had the same issue =(