Powerbooks Glorietta Queer Eye Book Poor Binding (Ire)
Powerbooks policy of replacing a defective book as long as it’s returned within 5 days, in good condition and with a receipt sounds reasonable. But what if the defective book has the signatures of two of its five authors, such as in my case, which has the Fab 5’s Carson Kressley and Jai Rodriguez signatures?
Obviously, the book, although defective, can’t be returned because of the added value of those signatures. But how to make it up to the consumer for the glaring detail of a book that’s separated from its cover due to poor binding?
No Return No Exchange Policy After repeated explanations by the customer service personnel, Noel Isidro, and Powerbooks Glorietta supervisor, Grace Menil, about returning the book in exchange for another one, which is not possible, by the way, because I bought the last two copies of the said book in Metro Manila, I declared firmly, “Returning the book is NOT an option. This case can’t be decided on the usual rules because it is outside the rules.”
Ms. Menil consulted with Ms. Jessica Hidalgo, the operations manager, and the offer was a 20% credit coupon that’s “as good as cash.”
The Letter
Dear Ms. Hidalgo:
Your offer to give a consumer a discount coupon as a means to make up for the fact that the book has poor binding mimics the situation, i.e., it is also a very poor way of handling the situation.
Offering something that will only take effect if I purchase something from Powerbooks is, to put it mildly, insulting.
I hope my situation will serve as a jumping off point for Powerbooks to handle customer concerns’ in a more creative way and one that is more win-win in effect.
Thank you very much for your kind attention.
Sincerely,
Lorna Gay Lopez
Pages: 1 2
Iba na ang value ng book kasi may autograph na. Kaya kailangan bigyan ka nila ng bago. Pero syempre sa iyo pa din ang signed.
Thank You
tsk-tsk…
nice one
Great work.
Thanx
Great work.
go buy some paper glue and fix it yourself
AND, one year later, I finally get a copy of the orange book, seeing as they couldn’t find it somewhere in their bowels to reprint or import the books, the binding is the same…which peeled off like your picture here…last copy on the shelf, too! so even if i make a peep out of the situation…I won’t get the help I deserve as a consumer, boooh to power books!
“Since that was not possible, for I had bought the last of the remaining copies, then a book of equal or lesser value of my choice be allowed. If the book of my choosing is of higher value, then I pay for the difference in value.”
No. It’s the publisher’s fault, not PowerBooks’: their only mistake was in quality control perhaps, but the ultimate blame should fall upon the people who did the actual binding.
Since there are no more copies, the ideal solution is for Powerbooks to complain to the publisher, get replacement copies of the books, and give those replacement copies to you. That’s the offer they should make, not give you copies of a DIFFERENT book apart from KEEPING your own defective copy, because then you would already getting something for nothing. You should really get a replacement of the same book.
(that’s “already BE getting”.. typo)
ah it’s a boooh on power books for they should have at least called the publisher’s attention since i am not the first one anyhow to have had the same issue =(