The Peninsula Manila Hotel Letter (Eye)
If I’m offered a questionnaire at the end of a meal in a restaurant I usually answer it, with the hope that whatever comments I’ve made will be implemented, and it also gives me the opportunity to put into writing any positive feedback that I might have. By and large, these are not responded to by the company, so the arrival of a letter from The Peninsula Manila Hotel took me by surprise.
Dear Ms. Lopez,
Thank you very much for taking the time to fill in our guest questionnaire during your recent visit at The Lobby.
We very much appreciate your continued support of The Peninsula Manila and we also appreciate your taking the time to inform us of your comment regarding the lack of attentive service during the Christmas season at The Lobby, which was duly noted with great concern.
We are also delighted to know about your satisfaction and that you were pleased with the services of Mr. Samuel Robledo. Your kind comments for Mr. Robledo were passed on to him and he was most appreciative of your comments. This will surely motivate him to be always at his best.
We certainly look forward to the opportunity of welcoming you back soon and assuring you always of our best care, meanwhile, we remain,
Sincerely yours,
Noel C. Silva
If you wish to send any correspondence to The Peninsula Manila, the address is Manila Peninsula Hotel, Inc., Ayala corner Makati Ave., 1226 Makati City, Metro Manila, Philippines.
Or email them at tpm@peninsula.com
Telephone: (63-2) 887.2888/ (63-2) 812.3456
Facsimile: (63-2) 815.4825/ (63-2) 815.3402
Website: The Peninsula Hotels
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